Terms of sale
OVERVIEW
This website is operated by Norvel. Throughout the site, we use the terms "we", "our" and "us" in reference to Norvel. This website, including all information, tools and services to which it provides access, is offered by Norvel to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from our company, you take part in our "Service" and agree to be bound by the following terms and conditions ("General Terms", "Terms of Use"), including the terms, conditions and policies mentioned herein and/or accessible by hyperlink. These Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, suppliers, customers, merchants and/or content providers.
Please read these Terms of Use carefully before accessing and using our website. By accessing any part of the Site or using it, you agree to be bound by these Terms of Use. If you do not accept all the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.
Each new tool or feature that is added to this store is also subject to the Terms of Use. You can consult the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting said updates and/or modifications on our website. It is your responsibility to check this page from time to time to see if any changes have been made. By continuing to access or use the website after the publication of modifications, you accept those modifications.
Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS OF USE
By accepting these Terms of Use, you declare that you have reached or exceeded the age of majority in your region, province or state and have given us authorization to allow any minor in your care to use this site.
You must not in any way use our products for illegal or unauthorized purposes, nor violate any laws in your jurisdiction when using the Service (including, without limitation, copyright laws).
You must not transmit any computer worm, virus or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time and for any reason.
You understand that your content (with the exception of credit card information) may be transferred without encryption and that this includes (a) transmissions over several networks and (b) changes made for the purpose of conforming and adapting to the technical requirements of connecting networks or devices. Your credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, any use of the Service or any access to the Service, or any contact on the website through which the Service is provided, without our express written authorization.
The headings used in this agreement are included for reference purposes only and will not limit or affect these Terms in any way.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We cannot be held responsible if the information offered on this site is inaccurate, incomplete or out of date. The content of this site is provided for general information purposes only and should not be considered or used as the sole basis for making decisions without consulting more important, more accurate, more complete or more current sources of information. If you rely on the content of this site, you do so at your own risk.
This site may contain certain historical data. By definition, historical data is not current and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any of the information it contains. You acknowledge that it is your responsibility to monitor changes made to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time and without notice.
We shall not be liable to you or any third party for any price change, or any modification, suspension or interruption of the Service.
SECTION 5 – PRODUCTS OR SERVICES (where applicable)
It is possible that certain products or services are available only online through the website. The quantities of these products or services may be limited and their return or exchange may be strictly subject to our Return Policy.
We have endeavoured to present the colours and images of the products appearing on the store as accurately as possible. However, we cannot guarantee the accuracy of colour display on your computer screen.
We reserve the right, without however being obligated to do so, to limit the sale of our products or Services to any person, geographic region or jurisdiction. We allow ourselves to exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services that we offer. All product descriptions and their pricing are subject to change at any time, without notice and at our sole discretion. We reserve the right to discontinue the sale of a product at any time. Any offer of product or service on this site is void where prohibited by law.
We do not guarantee that the quality of products, services, information or other materials that you purchase or obtain will meet your expectations, nor that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you by contacting you at the e-mail address and/or billing address or phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our judgment, appear to have been placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and any other information, including your e-mail address and credit card numbers and their expiration dates, so that we can complete your transactions and contact you as needed.
For more information, please refer to our Return Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor, control or manage.
You acknowledge and agree that we provide you with access to such tools "as is" and "as available", without any warranty, representation or condition of any kind and without any endorsement. We shall not be liable for anything arising from or connected to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own discretion and risk. Furthermore, it is your responsibility to familiarise yourself with the conditions under which such tools are provided by the relevant third-party provider(s) and to accept those conditions.
We may also, in the future, offer new services and/or features through the website (including the launch of new tools and resources). Such new services and/or features will also be subject to these Terms of Use.
ARTICLE 8 – THIRD-PARTY LINKS
Certain content, products and services accessible through our Service may include elements from third parties.
Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not required to review or evaluate their content or accuracy, nor do we guarantee or assume any responsibility for third-party content or websites, or other content, products or services from third-party sources.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions related to these third-party websites. Please read the policies and practices of these third parties carefully and make sure you understand them fully before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to those same third parties.
ARTICLE 9 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you submit specific content (for example, as part of your participation in contests), or if, without any request from us, you send creative ideas, suggestions, proposals, plans or other items, whether online, by e-mail, by post or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are not and shall in no way be obligated to (1) maintain any comments in confidence; (2) pay compensation to anyone for any comment provided; or (3) respond to any comments.
- We may, but have no obligation to, remove content and Accounts containing content that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or which violates the intellectual property of any party or these Terms of Use.
You agree that your comments shall not in any way infringe upon the rights of third parties, including copyright, trademarks, privacy, personality or any other personal or intellectual property right. You further agree that your comments will not contain any unlawful, abusive or obscene material, nor any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone you are not, or attempt to mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
PERSONAL INFORMATION
The transmission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 10 – STATUTORY WARRANTY OF CONFORMITY
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the statutory warranty of conformity in the event of the appearance of a conformity defect. During this period, the consumer is only required to establish the existence of the conformity defect and not the date of its appearance.
When the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the statutory warranty applies to that digital content or service throughout the planned period of supply. During this period, the consumer is only required to establish the existence of the conformity defect affecting the digital content or digital service and not the date of its appearance.
The statutory warranty of conformity entails an obligation for the seller, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The statutory warranty of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.
If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the original warranty.
If the consumer requests the repair of the goods but the seller imposes replacement, the statutory warranty of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and receive a full refund upon return of the goods, if:
1° The seller refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes a major inconvenience to the consumer, particularly where the consumer permanently bears the costs of recovery or removal of the non-conforming goods, or if they bear the installation costs of the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to cancellation of the contract when the conformity defect is so serious that it justifies that the reduction in price or cancellation of the contract be immediate. The consumer is then not required to first request the repair or replacement of the goods.
The consumer is not entitled to cancellation of the sale if the conformity defect is minor.
Any period during which the goods are immobilised for the purpose of repair or replacement suspends the warranty that was still running until the delivery of the restored goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who acts in bad faith to obstruct the implementation of the statutory warranty of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which may be increased to up to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).
The consumer also benefits from the statutory warranty against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a reduction in price if the goods are retained or to a full refund upon return of the goods.
ANNEX 1: WITHDRAWAL FORM;
Please complete and return this form only if you wish to withdraw from the contract.
| To the attention of Norvel – 7 rue Georgeon – 94320 Thiais – support@getnorvel.com
I/we () hereby notify you of my/our () withdrawal from the contract relating to the sale of the goods () / for the provision of the service () below: Ordered on (): …………………………………….. / Received on: ……………………………………………………………….. () Name of consumer(s): ……………………………………………………………….. Address of consumer(s): ……………………………………………………………….. Signature of consumer(s) (only in the case of notification of this form on paper): Date: ……………………………………………………………….. (*) Delete as appropriate |
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be information on our site or in the Service that contains typographical errors, inaccuracies or omissions related to product descriptions, prices, promotions, offers, shipping charges, delivery times and product availability. We reserve the right to correct any error, inaccuracy or omission, and to change or update information, or even to cancel orders if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have placed your order).
We are not obligated to update, modify or clarify information indicated in the Service or on any related website, including but not limited to pricing information, except as required by law. No specific update or refresh date applied to the Service or any related website should be taken to indicate that all information offered in the Service or on any related website has been modified or updated.
ARTICLE 12 – PROHIBITED USES
In addition to the other prohibitions set forth in the Terms of Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any local ordinance or any international, federal, provincial or state regulations, rules or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will be or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, crawl, scrape or scan the web; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, certify or represent in any way that your use of our Service will be uninterrupted, secure, timely or error-free.
We do not guarantee that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel it at any time and without notice.
You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through it are (unless expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement.
Norvel, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including but not limited to lost profits, revenue, savings or data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any service or product obtained through it, or from any other claim in any way related to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available through the Service, even if you have been advised of the possibility of such damages.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.
ARTICLE 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Norvel and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
ARTICLE 15 – SEVERABILITY
In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Use, without affecting the validity and enforceability of any other provisions.
ARTICLE 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and accordingly we may deny you access to our Services (or any part thereof).
ARTICLE 17 – ENTIRE AGREEMENT
Any failure by us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use or any other operational policies or rules that we post on this site or in connection with the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede all prior and contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).
Any ambiguity in the interpretation of these Terms of Use shall not be construed against the drafting party.
ARTICLE 18 – GOVERNING LAW
These Terms of Use, as well as any separate agreement by which we provide you with the Services, are governed by and construed in accordance with the laws of France.
ARTICLE 19 – CHANGES TO THE TERMS OF USE
You can consult the most recent version of the Terms of Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Use by posting said updates and/or modifications on our website. It is your responsibility to check our website from time to time to see if any changes have been made. By continuing to access or use our website and the Service after the posting of any changes to these Terms of Use, you accept those changes.
ARTICLE 20 – CONTACT INFORMATION
Questions regarding the Terms of Use should be sent to us at support@getnorvel.com